At MAG, we understand how important it is to your business to have 100% reliable equipment and that any down time can cause serious business problems. This package includes all labour, all parts, five day cover, as well as either same day, or next day callout. Our helpline is open 365 days a year, 24 hours a day, for seven days a week.
Book Regular Services
It’s always good to take advice from your installer on how often you should book in a service, but we would recommend at least once a year. By ensuring that you have regular maintenance, we can keep on top of any parts that need servicing or replacing, which dramatically reduces the amount of breakdown situations.
Read The Instruction Manual
Of course, this sounds a little obvious, but you’d be surprised how many customers don’t read basic instructions on how to keep the machines in tip-top condition. Basic weekly jobs such as cleaning the filter, keeping the drum and seal sparkling clean and ensuring the detergent container is regularly cleaned out can make a huge difference in general performance of your commercial washing machines and drying machines.
Sign Up To A Service Contract
We would always advise that our customers and clients sign up to a service contract package. Our packages start from £25 per month, and includes all labour and all parts. We have a highly experiences team of laundry engineers and a five day cover, with a 24/7 helpline.
You can call our service department for free on 0800 0288 525, seven days a week, 365 days a year. We ensure all calls go through to an operative, with no answer machine service, so you’re never waiting for a call back.
We don't promise or guarantee any payment for same day response, but we do promise a product trained laundry engineer with a full range of laundry spare parts on his van. Our engineers have a 96% fix rate on our own products.